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How can I reach out to gitti?
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How can I reach out to gitti?
Customers can reach out using our Chat, Whatsapp or our contact form. Please check our FAQs before reaching out, as you might find your answer there. For press, media, retail or marketing inquiries, please use exclusively our contact form. You can specify your inquiry with the suggested subjects, this way your request will immediately arrive in the right department.
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When is the customer service team of gitti available?
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When is the customer service team of gitti available?
You can reach out to us anytime using our contact form. Alternatively, you can use our Chat or send us a message on Whatsapp from Monday to Saturday, 10am to 2pm CST/CDT. All contact details and the contact form can be found here.
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What is the status of my order?
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What is the status of my order?
You will receive an update at each step of your order, from its confirmation to its shipment. The last notification will contain a tracking link.
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How do I edit my shipping address?
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How do I edit my shipping address?
You can edit your shipping address in your account settings anytime. If you have already placed an order but would like to change the address before shipping, please reach out by using our contact form. Make sure to reach out as soon as possible, so we can try to adjust the address before the parcel leaves our warehouse. Please note we cannot guarantee the adjustment is possible.
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My order was marked delivered but I haven’t received it. What should I do?
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My order was marked delivered but I haven’t received it. What should I do?
First, check if the parcel has been deposited at your neighbours or contact the delivery service with the Track & Trace number. If you can’t locate the parcel, please contact us. Note that we might need a written declaration from you to show the delivery partner.
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Where do you ship to and what are the shipping options?
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Where do you ship to and what are the shipping options?
Within the US all our products are shipped with UPS Ground or FedEx. Please check our delivery terms to see the shipping times and fees based on your location. Please note we are currently not shipping to Alaska and all islands (Hawaii, Puerto Rico, Virgin Islands, Guam, Marshall Islands, etc.) and Canada. For deliveries outside of the United States, specifically Europe, please visit www.gitticonsciousbeauty.com. As of now, we only offer shipping to the United States and Europe.
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How long does it take for my order to be shipped?
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How long does it take for my order to be shipped?
Our standard shipping within the United States takes 2-7 business days, depending on the state you are living in. To receive a more precise estimation please check our delivery terms. You will be notified when your order is on its way, and a tracking link will be provided.
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Can my order be shipped to international destinations outside of US?
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Can my order be shipped to international destinations outside of US?
For deliveries outside of the United States, specifically Europe, please visit www.gitticonsciousbeauty.com. As of now, we only offer shipping to the United States and Europe.
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How do I edit or cancel my order?
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How do I edit or cancel my order?
As long as your order is not ready for shipment, there is a possibility to edit or cancel it. Since our warehouses work quickly and the timeframe for possible adjustments is small, we can not guarantee that an edit or cancellation is possible. Please make sure to contact us as soon as possible, using Chat, Whatsapp or our contact form.
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How do I return or exchange my order?
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How do I return or exchange my order?
If for any reason you are not fully satisfied or wish to return your order, you can request a return within 14 business days from the delivery date. Please note we can only take back items in their original condition. To return or exchange an item of your order simply contact us so that we can provide you with the return instructions and a return number. We can not guarantee the handling of returns sent back without a return number.
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When will I get my refund?
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When will I get my refund?
Refunds are processed within approximately 5 business days after receiving the returned order. If you cancel an order before it has been shipped, you receive your refund at the time of cancellation.
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What if I received a wrong or damaged product?
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What if I received a wrong or damaged product?
In the case of receiving a wrong or damaged product, please contact us using the Chat, Whatsapp or our contact form.
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What do I do if my order arrived damaged or if I received a wrong product?
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What do I do if my order arrived damaged or if I received a wrong product?
If one of your products is wrong or has been damaged at arrival, please reach out to us using our contact form as soon as possible. If available, you can attach a picture of the item as it helps us to find a solution or replacement for your purchase.
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Where can I see or purchase gitti products in person?
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Where can I see or purchase gitti products in person?
You can buy our products currently at The Well in New York City. We are soon making our products available at more retail locations. If you are a retailer interested in listing our products, please reach out to retail-us@gittibeauty.com.
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What does “30-free” mean and which ingredients are not included in gitti formulations?
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What does “30-free” mean and which ingredients are not included in gitti formulations?
Our nail portfolio is 30-free, meaning the products are formulated without 30 controversial ingredients. We only focus on ingredients that are approved and officially considered as safe-to-use in nail products in the US market. Our goal is to ensure maximum transparency which is why we neither integrate ingredients into our 30-free list that would never appear in nail polish, nor would we name single ingredients of a chemical group to achieve a higher x-free number. In detail, we exclude: Formaldehyde, Formaldehyde releasers (e.g. resin and donors), all animal derived ingredients (e.g. Carmine), Sulfonamide (e.g. Ethyl Tosylamide), Xylene, Toluene, Phthalates (e.g. Dibutyl Phthalate), Camphor, Triphenyl Phosphate, Triclosan, Acetone, Cyclic silicones, Colophonium/Rosin, Hydroquinone, Diethylhexyl adipate, Tert-Butyl Hydroperoxide, Synthetic fragrance, Benzophenones, Mineral Oils / Waxes, ethoxylated ingredients, EDTA, Microplastics (UNEP definition), 4-Methoxyphenol (MEHQ), Lead and its compounds, Nano Pigments, Sulfates, Polytetrafluoroethylene, Ethanolamines, Controversial mineral pigments (e.g. Bismuth Oxychloride, Chromium Oxide Greens and non-certified Mica), Parabens.
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Are gitti products vegan?
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Are gitti products vegan?
All gitti products are 100% vegan. They don’t contain animal derived ingredients and are approved by PETA.
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Are gitti products cruelty-free? Do you do any animal testing?
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Are gitti products cruelty-free? Do you do any animal testing?
All gitti products are cruelty-free. According to the EU Cosmetic Regulation 1223/2009 animal testing for cosmetic products and their ingredients is not allowed. We never conduct animal testing for the selling of our products outside the EU either. All gitti products are approved by PETA.
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Are gitti products made with natural or synthetic ingredients?
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Are gitti products made with natural or synthetic ingredients?
All gitti products are based on ingredients of natural origin. We always aim for the maximum concentration of natural origin ingredients combined with outstanding performance. To achieve this we consciously select non-controversial synthetic ingredients to complement our formulas, as they are often essential for the performance and stability of the product.
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Where are gitti products manufactured?
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Where are gitti products manufactured?
All gitti products are designed in-house in Berlin and manufactured inside the EU. We carefully select partners based on their expertise and sustainability efforts.
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When will my gitti products expire?
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When will my gitti products expire?
The period after opening (PAO) can be found on the back or bottom of the primary packaging in the small open jar symbol. Our plant-based nail colors have a PAO of 24 months after opening. They are best stored in a cool place away from direct sunlight. We recommend leaving the bottles open only for as long as necessary during the manicure and closing them tightly afterwards.
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Is gitti’s packaging environmentally conscious and recyclable?
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Is gitti’s packaging environmentally conscious and recyclable?
For our product packaging we follow the principle to reduce, reuse and recycle whenever possible. Our nail colors come in fully recyclable glass vials made of 20% post industry recycled glass with a bio-foil front label. We aim to use materials that are recycled and recyclable, such as FSC-certified paper packaging and environmentally friendly ink. You can find out more about our sustainability efforts here.
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How do I recycle my products?
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How do I recycle my products?
Despite their innovative formulas, our nail colours shouldn't be disposed of with household waste. The packaging can be recycled by dissolving any remnants of color from the bottle. Pour a little nail polish remover into the bottle and shake until any remaining color has dissolved. Any color remnants should be disposed of separately at a recycling point for hazardous waste. The cap can be recycled along with other plastics and the empty bottle can be disposed of in recycling bins.
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