gitti no. 028   15 ml

Hello Shilpa,

Thank you so much for your review. We're truly sorry to hear that your experience didn’t meet your expectations, and we appreciate the chance to clarify a few points.

After reviewing your order, we can confirm that you purchased shade 004 – Silky Mallow, a soft mauve with a subtle shimmer. The shade mentioned in your review, however, is 028 – Mocha Cloud, which is a warm mocha brown with a shimmer finish. It looks like this shade may have been in your cart at one point, but wasn’t part of your final purchase. This may have caused some confusion.
Since shade 028 wasn’t included in your order, we just wanted to kindly mention that the product you received might not match the one described in your review. That said, we completely understand how lighting, screen displays, and individual nail tones can affect how a color appears once applied.

Both shades are formulated with our plant-based technology and contain ethically sourced mica. They do differ in texture from conventional nail polishes and may require a little extra care during application. For best results, we recommend applying very thin coats and allowing each layer to fully dry before adding the next. Proper nail prep—such as cleaning the nails and removing any oils or lotion residue—can also significantly improve the finish and wear.

We’re incredibly proud of our growing customer community and the many positive reviews from people who enjoy using our products. Still, we understand that not every shade is the perfect match for everyone. That’s why we offer the option to exchange your polish for a different shade or request a refund once the product is returned.

Please don’t hesitate to reach out to hello@gittibeauty.com —we’d be more than happy to assist you with an exchange or refund, whichever you prefer.

We’re here to ensure you have a positive experience, and we’d love the opportunity to help.

Warmest regards,
Your gitti Team